Terms & Conditions

These Terms of Use set out the terms and conditions on which the services through the website www.WOTRA.co and through the corresponding web application, as well as to all its related or linked sites from www.WOTRA.co. By making a booking on the Services or using or accessing the Services or any part of the same, you acknowledge that you accept these Terms of Use and you agree to be bound by them. If you do not accept them, you should not use the Website and the services provided through it.

These terms of Use shall apply to the exclusion of any other terms and conditions referred to, proposed by or relied on by the customer, whether in negotiation or at any stage in the dealings between TRAVEL SERVICES SIA and the customer, in respect of any services (as defined below) supplied by TRAVEL SERVICES SIA to the customer pursuant to these Terms of Use.

This document can be printed and stored by users. TRAVEL SERVICES SIA provides the following email address to the users for them to raise any question about these Terms of Use: [email protected]

  1. INFORMATION ABOUT US

Corporate name – TRAVEL SERVICES SIA

Registered office – Jurmala, Kuldīgas street 21-40 , LATVIA, LV2010

Company ID number – 55403054031

Email – [email protected]

2. UPDATING AND MODIFICATION OF THE TERMS OF USE

TRAVEL SERVICES SIA reserves the right to modify these Terms of Use, the Privacy Policy and the Cookies Policy at any time and without giving prior notice. Users should carefully read these Terms of Use before accessing the Company services. The current Terms of Use will be available at all times in the webpage wotra.co.

3. DESCRIPTION OF THE SERVICE

TRAVEL SERVICES SIA is a travel agent duly registered in Latvia and has created an innovative, proprietary service that allows companies of all sizes to save time and money on managing business travel by using its own transportation and accommodation search system. TRAVEL SERVICES SIA’s technology solves several critical inefficiencies on the corporate travel market, which benefits both companies and their employees. The system created by TRAVEL SERVICES SIA operates as follows:

  1. Order processing.An order for train tickets, flight tickets and other services can be placed by the Customer over the phone, via email and via messenger. TRAVEL SERVICES SIA will forward air and train tickets electronically, whenever electronic tickets are made available by the travel service providers.
  2. In case of cancellation, modification or no-show, TRAVEL SERVICES SIA will refund to the Customer the corresponding booking amounts less any costs applied by the travel services’ provider for such cancellation, modification or no-show (provided that said provider expressly allows and previously reimburses such amount to TRAVEL SERVICES SIA). In this regard, TRAVEL SERVICES SIA may, at its sole discretion, refund the corresponding amount, if applicable, by wire transfer to the Customer’s bank account or by means of discounting such amount from the next invoice to be issued to the Customer.

4. RESPONSIBILITIES

TRAVEL SERVICES SIA will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or user´s devices due to causes beyond TRAVEL SERVICES SIA’s control, which prevent or delay the use of the services, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TRAVEL SERVICES SIA’s control and due to the users, third parties, failures in our partner’s and supplier’s computer systems or force majeure issues. Notwithstanding the foregoing, TRAVEL SERVICES SIA states that it has taken and will take all necessary measures, within its capabilities and the conditions of technology, to ensure that the services works properly and to avoid the existence and transmission of viruses and other harmful components to the users.

TRAVEL SERVICES SIA is only responsible for the reservation and advice on travel services (including, among others, checking availability of transport services and hotel accommodation, booking trips and the arranging of travel tickets and reservations for business travel). Once the service is booked and the reservation is completed, all terms and conditions and other contractual terms of the service providers between the respective service provider and the customer shall apply. TRAVEL SERVICES SIA will not be liable for any breach, default or deficiency during the provision of services by the provider.

Additionally, the Customer shall hold TRAVEL SERVICES SIA harmless at all times of any claim and/or any damages caused by any traveller to a third party during the travel, and shall assume all liabilities, damages and/or injuries and/or obligations derived from or caused by the breach of any terms and conditions from the service providers by any traveller.

Terms and conditions of the service providers:

When booking for the Customer, all terms and conditions and other contractual terms of the service providers between the respective service provider and the Customer shall apply in addition to and shall prevail over these Terms of Use. TRAVEL SERVICES SIA shall inform the Customer of special provisions. In the event where the relationship between Customer and service provider leads to default or other breaches of the present Terms of Use, TRAVEL SERVICES SIA shall not be liable.

5. OBLIGATIONS OF THE USERS

The users agree to be bound by these Terms of Use as well as to fulfill the special instructions and warnings contained herein and to act according to the law, the received customs and usages and the requirements of good faith.

The Customer agrees to pay to TRAVEL SERVICES SIA, on the terms agreed within both parts in these Terms of Use, all trips booked by the user on behalf of the Customer.

In accordance with the EU Directive on eCommerce and their local transpositions, as applicable, TRAVEL SERVICES SIA informs the Customer that the order confirmation email is the proof of its contractual relationship with TRAVEL SERVICES SIA. This document will be filed in TRAVEL SERVICES SIA records and may be accessed by the Customer at any moment, upon request.

7. PAYMENT

All services and bookings made shall be paid by the Customer by credit card or bank-link payment.  The customer acknowledges that the bookings shall only be confirmed after the receipt by TRAVEL SERVICES SIA of the financial institution authorized to the related payment transaction.

TRAVEL SERVICES SIA reserves the right to cancel the Customer order in the event that TRAVEL SERVICES SIA can reasonably believe it is fraudulent – i.e., the payment method is not legally valid, and/or the Customer is not the legal owner of such payment method, among others. Under these circumstances, TRAVEL SERVICES SIA will attempt to contact the Customer, using the email address provided during the booking process, or through the Customer’s bank. If TRAVEL SERVICES SIA cannot contact the Customer or its bank, its order will be automatically cancelled for security reasons.

8. CONFIDENTIALITY

The Customer wishes to disclose certain information to TRAVEL SERVICES SIA (for the purposes of this confidentiality clause, the “Recipient”) in the context of the services to be rendered by the Recipient under the Services. The Customer considers the information it will disclose as confidential and therefore, in consideration of the Customer making available to the Recipient such information, the Recipient undertakes to the Customer in the terms set out below.

9. LINKS TO THIRD PARTIES’ SITES

TRAVEL SERVICES SIA does not ensure or assume any responsibility arising from the damages suffered by the access to third parties’ linked websites. TRAVEL SERVICES SIA will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TRAVEL SERVICES SIA does not control the legality of their content or the quality of the services offered therein.

10. INDEPENDENCE OF THE CLAUSES

If any clause comprising these Terms of Use Conditions is deemed null and void, it shall not be considered effective. Such a declaration of invalidity shall have no bearing on the rest of the Terms, which will continue to be applicable to and binding on the Parties thereto.

11. GOVERNING LAW AND JURISDICTION

The company is governed by Latvian law. Any dispute arising, or any claim related to the content and services of this company shall be resolved by the courts of Latvia, and you expressly waive your own forum or any other that may apply to you.